| 1. |
Protection
Against payment of a one-time premium, the holder of the certificate is insured against the risk of cost of repairs for a period of five years. The protection is exclusively related to the appliance concerned.
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| 2. |
Extent of the coverage
The Protection Plan covers the cost of repairs of defective appliances upon which the insurer is entitled to, according to the conditions mentioned hereafter.
• 100% coverage of labor and parts
• free transport and installation
• coverage of manufacturing defects which are the consequence of normal use.
• loan on refrigerators when repair is not possible within 3 days.
• replacement of the appliance as per our replacement policy
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| 3. |
Conditions
Repairs are only done by the service department of Wimco B.V. or its authorized representatives.
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| 4. |
Protection period
Five years from date of purchase of the appliance.
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| 5. |
Special condition
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Not handling according to the manufacturer's manual and/or our instructions. |
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improper use of the appliance. |
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damage and/or defects caused by the user. |
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Commercial use of a domestic appliance |
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repairs or attempts by others than our service department personnel or by others than WIMCO's authorized technicians. |
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failures caused by inadequate installation by third parties. |
The following are excluded from the protection plan:
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breakage of glass, lamps and accessories. |
| • |
loss or damage caused to the appliance by an occurrence which is normally covered by a household insurance. |
| • |
scratches and dents. |
For repair of build-in appliances, which must be removed and re-installed, Wimco cannot be held responsible for damages due to the original installation by third parties.
The Protection Plan is void in case the customer becomes in arrears with his/her payment schedule.
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| 6. |
Replacement policy
In case Wimco B.V. declares your appliance irreparable you have the choice to receive a replacement appliance of similar features and age or accept a special credit towards the purchase of a new appliance.
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| 7. |
At time of requesting repair the customer is required to present the WIMCO Protection Plan Certificate. In case of telephone call-in the customer is required to inform the WIMCO Protection Plan Certificate number.
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| 8. |
Replaced parts, under this Protection Plan, becomes Wimco's property.
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| 9. |
Obligations of the customer
To maintain the validity of your plan you promise:
• complete cooperation during the diagnosis and repair of the appliance with the Wimco technicians,
• accessibility to the appliance,
• a safe non-threatening work situation at your premises.
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| 10. |
Visits to your premises for non-defective appliances will be charged at regular rates. |
